Does anyone know how they work? I’ve always wondered how the points system operates, psychologically. What entices people, why it was invented, how it was invented, what made it sell (to the bankers), what makes it sell (to the customers (or does it, even?)), etc. Curious!
My dad’s being a dick to customer support for some credit card he signed up for. There’s a fraudulent charge and it’s hard to report it, so he decided the first customer support rep he could get a hold of was responsible and he would behave like a barbarian (negative connotation) with them. Glam. There’s […]